Returns & Refund Policy

Clear. Fair. Transparent. At VELKARION, we’re committed to ensuring your satisfaction with every purchase.

1. Refund Eligibility

Refunds may be issued under the following conditions:

  • • The request is submitted within the eligible time frame.
  • • The product or service was not delivered as described.
  • • A technical issue prevented proper access or usage.
  • • Duplicate transactions occurred.

2. Time Limits

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a specific offer or agreement. Requests received after this period may not be eligible for review.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. 1. Contact our support team via email.
  2. 2. Provide your full name, order reference number, and purchase date.
  3. 3. Clearly describe the reason for your refund request.
  4. 4. Attach relevant documentation or screenshots if applicable.

Our team will review your request and respond within 3–5 business days.

Conditions

  • • Refunds are issued to the original payment method.
  • • Processing time may vary depending on your payment provider.
  • • Approved refunds may take 5–10 business days to reflect.
  • • Partial refunds may apply in specific circumstances.

Exclusions

  • • Services already fully delivered and consumed.
  • • Requests submitted after the stated deadline.
  • • Purchases made through third-party platforms.
  • • Situations involving policy misuse or abuse.

Need Assistance?

If you have any questions regarding this Returns & Refund Policy, please contact our support team.

support@velkarion.live

VELKARION reserves the right to update or modify this policy at any time. Changes become effective immediately upon publication on velkarion.live.